How Can We Help You?

If you left something in a Speed vehicle, don't worry! Here's how to get it back:

1. Open the Speed app and go to "Your Trips"
2. Select the trip where you lost your item
3. Tap "I lost an item"
4. Follow the prompts to contact your driver
5. If you can't reach the driver, contact our support team

Most items are returned within 24-48 hours.

You can cancel a ride at any time before the driver arrives:

1. Open the Speed app
2. Tap the bottom panel showing your current trip
3. Select "Cancel Ride"
4. Choose a reason for cancellation

Note: Cancellation fees may apply if you cancel after the driver has accepted and is on the way.

Speed accepts various payment methods for your convenience:

• Cash
• Credit/Debit Cards (Visa, Mastercard, AMEX)
• Speed Wallet
• Online Banking (FPX)
• E-wallets (Touch 'n Go, GrabPay, Boost)

You can add or change payment methods in the app under "Payment" settings.

Joining Speed as a driver-partner is easy:

1. Visit our driver registration page
2. Submit required documents (License, IC, Vehicle registration)
3. Complete background check
4. Attend online orientation
5. Start earning!

The entire process typically takes 3-5 business days.

Your safety is our top priority. Speed has multiple safety features:

• All drivers undergo thorough background checks
• Real-time GPS tracking for every trip
• Share your trip details with trusted contacts
• 24/7 emergency support hotline
• In-app emergency button
• Driver and vehicle verification
• Two-way rating system

We continuously update our safety measures to ensure secure rides.