Privacy Policy

Speed Luxe Sdn Bhd ("Speed", "we", "us", or "our") operates the Speed mobile application (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this privacy policy, please do not use our Service.

This Privacy Policy applies to our mobile applications available on iOS and Android platforms, as well as our website and related services.

2.1 Information You Provide

• Account Information: Name, email address, phone number, profile photo, date of birth
• Identity Documents: Government-issued identification, driver's license (for drivers)
• Payment Information: Credit/debit card details, digital wallet information, bank account details
• Vehicle Information: Vehicle registration, insurance details (for drivers)
• Communications: Support inquiries, feedback, in-app messages

2.2 Information We Collect Automatically

• Location Information: GPS data for pickup/dropoff locations and trip routing
• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Information: App interactions, features used, pages visited, search queries
• Transaction Information: Trip history, payment records, promotional code usage
• Log Information: IP address, browser type, access times, referring URLs

2.3 Information from Third Parties

• Social media profile information (if you link accounts)
• Background check results (for drivers)
• Payment verification from financial institutions
• Marketing partners (with your consent)

We use the collected information for various purposes:

3.1 Service Provision

• Facilitate ride bookings and connect riders with drivers
• Process payments and send transaction receipts
• Provide customer support and respond to inquiries
• Send service-related notifications and updates

3.2 Safety and Security

• Verify user identities and conduct background checks
• Monitor for fraudulent or suspicious activity
• Share trip details with emergency contacts when safety features are activated
• Investigate and address safety incidents

3.3 Improvement and Development

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and analytics
• Personalize user experience

3.4 Marketing and Communication

• Send promotional offers and marketing communications (with your consent)
• Conduct surveys and collect feedback
• Provide information about new services or features

3.5 Legal and Compliance

• Comply with legal obligations and regulations
• Respond to legal requests and prevent harm
• Enforce our terms and policies
• Protect our rights, property, and safety

We do not sell, rent, or trade your personal information. We share information only in the following circumstances:

4.1 With Other Users

• Riders and drivers see each other's name, photo, and ratings
• Pickup and dropoff locations are shared for trip coordination
• Trip details may be shared with your designated emergency contacts

4.2 With Service Providers

• Payment processors for transaction handling
• Cloud storage and hosting providers
• Analytics and performance monitoring services
• Customer support platforms
• Marketing and communication tools
• Maps and navigation services

4.3 For Legal Reasons

• To comply with laws, regulations, or legal processes
• To respond to government or regulatory requests
• To protect safety in emergency situations
• To detect, prevent, or address fraud or security issues

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication systems
• Employee training on data protection
• Incident response procedures
• Secure data centers with physical security controls

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Conduct legitimate business operations

Retention Periods

• Account Information: Duration of account activity plus legal requirements
• Transaction Records: As required by tax and financial regulations (typically 7 years)
• Location Data: Limited period for service improvement (typically 90 days)
• Marketing Data: Until consent is withdrawn

Account Deletion

You can request deletion of your account through:

• The app settings menu
• Contacting our support team
• Emailing our privacy team

Upon account deletion, we will remove or anonymize your personal information, except where retention is required by law or for legitimate business purposes.

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a structured format
• Transfer your data to another service provider

7.2 Correction and Deletion

• Update or correct inaccurate information
• Request deletion of your personal information
• Remove your account and associated data

7.3 Control and Consent

• Withdraw consent for data processing
• Opt-out of marketing communications
• Manage privacy settings and preferences
• Object to certain types of data processing

7.4 How to Exercise Your Rights

You can exercise these rights by:

• Using the privacy settings in the app
• Contacting our support team
• Emailing privacy@speedglobal.my

We will respond to your request within 30 days, subject to verification of your identity.

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction.

We ensure appropriate safeguards are in place for international data transfers through:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable data protection frameworks
• Selection of service providers with adequate security measures

By using our Service, you consent to the transfer of your information to other countries for processing and storage.

Our Service integrates with various third-party services that may collect and process your information according to their own privacy policies:

10.1 Service Categories

• Payment Processing: Secure payment gateways and digital wallets
• Analytics: App usage and performance monitoring
• Maps & Navigation: Location services and routing
• Cloud Services: Data storage and hosting
• Communication: SMS and email services
• Advertising: Ad networks (if applicable)

10.2 Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10.3 Social Media

If you connect your social media accounts to our Service, we may receive information from those platforms according to your privacy settings on those platforms.

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app and on our website
• Updating the "Last Updated" date at the top of this policy
• Sending notifications for material changes via email or app notifications

Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Authority

You may also contact the relevant data protection authority in your jurisdiction if you have concerns about our data practices:

• Malaysia: Department of Personal Data Protection (JPDP)
• Website: www.pdp.gov.my
• Email: aduan@pdp.gov.my

Privacy Resources

• Privacy Settings: Available in app under Settings → Privacy
• Data Download: Request via privacy@speedglobal.my
• Account Deletion: Available in app or via support